Shipping Policy

Thank you for choosing www.loveskinbyuls.com for your shopping needs. We are committed to providing you with a delightful shopping experience and want to ensure transparency regarding our shipping procedures.

Order Processing:

  • All orders are typically processed within 1-5 business days (excluding weekends and holidays) after the order is placed.
  • Once your order is processed, you will receive a confirmation email with tracking information for your shipment.

 

Shipping Methods and Carriers:

  • For local orders within Malaysia, we primarily use Flash Express. However, this may vary based on the availability of courier services in your area.

 

Shipping Restrictions:

  • We currently ship to selected countries. Please refer to our checkout page for the list of countries eligible for shipment.
  • Some items may have shipping restrictions due to size, weight, or specific handling requirements. Any such limitations will be mentioned on the product page.

 

Order Tracking:

  • Once your order is shipped, you will receive a tracking number via email to monitor the status of your shipment.
  • If you encounter any issues with tracking your order, please contact our customer support team for assistance.

 

Undelivered or Lost Packages:

  • In the rare event that a package is lost or undeliverable, please reach out to our customer support team. We will work with the shipping carrier to resolve the issue promptly.

 

Shipping Costs:

  • Shipping costs are calculated based on the total weight of your order, the shipping method chosen, and the destination. The exact shipping charges will be displayed during the checkout process.

 

Holiday Shipping:

  • During peak seasons or holidays, shipping times may be slightly longer due to increased order volumes and carrier delays. We recommend placing orders in advance during these periods.

 

Delivery Responsibility:

  • We will not be held responsible for incidents occurring during the delivery process. Once a parcel is handed over to the courier partner, we relinquish control.

 

Inspection and Reporting:

  • Customers are encouraged to inspect items within the same day of delivery and promptly inform us of any issues. Cases reported after this timeframe will not be entertained.

 

Parcel Insurance:

  • All parcels are insured up to RM1,000. Additional insurance is not available.

 

Contact Information:

  • For any inquiries or concerns regarding shipping, feel free to contact our customer support team at loveskinbyuls@gmail.com

 

Policy Updates:

  • We reserve the right to update or modify our shipping policy at any time. Any changes will be reflected on this page. Thank you for your trust and continued support!